20 Ways to Make a Great Impression

How many of these are you familiar with?

three men and one woman laughing during daytime
three men and one woman laughing during daytime
  1. Expecting US-Style Punctuality & Efficiency (Time Perception):
    Cultural Insight: Instead of becoming frustrated when appointments or bureaucratic processes take longer than expected, show patience and plan ahead. Arrive on time, but be flexible — Italians value relationships and moments as much as schedules. A warm smile and a relaxed attitude make a far better impression than visible irritation.

  2. Misunderstanding Personal Space (Physical Proximity):
    Cultural Insight: Embrace closer conversation distances and friendly touches as part of Italian warmth. Lean in, maintain eye contact, and avoid stepping back abruptly. In traffic, stay calm when drivers follow closely — it’s normal here. Relaxed body language communicates trust and cultural understanding.

  3. Misunderstanding "Ciao":
    Cultural Insight: Use “Ciao” with friends, but “Buongiorno,” “Buonasera,” or “Salve” in formal or new encounters. Adapting your greeting shows you understand and respect social boundaries.

  4. Not Greeting Shopkeepers/Baristas:
    Cultural Insight: Always greet staff upon entering and thank them when leaving. A cheerful “Buongiorno” and “Arrivederci” make you memorable for the right reasons.

  5. Over-Tipping (or Tipping Incorrectly):
    Cultural Insight: Leave a small token of appreciation rather than a large percentage. Rounding up or leaving a couple of euros says, “I value your service” without imposing foreign customs. Discreet tipping with a kind word leaves a gracious impression.

20 Everyday Unwritten Cultural Differences that Make a Difference

  1. Eating on the Go (especially Full Meals):
    Cultural Insight: Take a seat or stand at a counter to eat. Enjoying food in a relaxed way shows you appreciate Italian dining culture and the value placed on savoring the moment.

  2. Talking About Money/Salaries:
    Cultural Insight: Avoid asking direct questions about income. Instead, focus on topics like travel, food, and local life. This keeps conversations comfortable and friendly.

  3. Calling the Police for Minor Issues:
    Cultural Insight: Save emergency numbers for real emergencies. For small issues, contact local offices or resolve matters in person. This approach builds trust with neighbors and avoids misunderstandings.

  4. Expecting Dinner Service Before 7:00 PM:
    Cultural Insight: Adjust to later dining times and use early evening hours for aperitivo. This not only helps you fit in but also lets you enjoy an important Italian social tradition.

  5. Touching Produce in Markets Without Asking:
    Cultural Insight: Let the vendor choose produce for you or use gloves if provided. Asking politely and complimenting the selection makes the interaction warm and pleasant.

group of people eating on restaurant
group of people eating on restaurant
different vegetables on display and women standing near vegetable
different vegetables on display and women standing near vegetable
people sitting on chair in restaurant
people sitting on chair in restaurant
  1. Ordering a Cappuccino After Lunch/Dinner:
    Cultural Insight: Order espresso after meals to align with local habits. This small choice signals that you appreciate Italian traditions. If you really want milk in your coffee later in the day, ask gently and acknowledge it’s not the norm.

  2. Not Using "Permesso" or "Scusi":
    Cultural Insight: Always say “permesso” or “scusi” when passing or reaching for something. Even a small gesture of verbal courtesy makes you stand out as considerate and culturally aware.

  3. Wearing Casual Attire in Churches or Formal Settings:
    Cultural Insight: Dress modestly in churches and smartly in formal settings. Even small upgrades in attire convey respect and help you blend in — Italians notice and appreciate this.

  4. Being Loud in Public Places:
    Cultural Insight: Match your volume to the environment. Speak warmly but not loudly in restaurants, trains, or shops. A measured tone helps you blend in and makes conversations more pleasant for everyone.

  5. Expecting Ice in Drinks:
    Cultural Insight: Accept drinks with little or no ice and enjoy them as served. Asking for “un po’ di ghiaccio” politely shows flexibility and respect for local preferences

  1. Walking Around Bare-Chested or in Swimwear in Towns:
    Cultural Insight: Keep beachwear for the beach. Dressing appropriately in towns, even in heat, shows good manners and earns respect from locals.

  2. Not Validating Train Tickets:
    Cultural Insight: Always validate paper tickets before boarding. Doing so without being reminded shows you’re mindful of local rules — something Italians appreciate in visitors and residents alike.

  3. Ignoring Line (Waiting) Etiquette:
    Cultural Insight: Learn the local “who’s next” system, take a number when required, and wait your turn patiently. A smile or light conversation while waiting leaves a friendly impression.

  4. Assuming Everyone Speaks English:
    Cultural Insight: Use basic Italian phrases even if you switch to English later. A simple attempt — “Per favore,” “Grazie,” “Dov’è…?” — instantly softens interactions and earns goodwill.

  5. Not Understanding "Coperto" or "Servizio":
    Cultural Insight: Treat the “coperto” and “servizio” as part of the dining experience, not hidden fees. A simple “Grazie” when paying, and recognition that you’re participating in a local tradition, shows respect for Italian hospitality.

white ceramic vase on white table
white ceramic vase on white table